Return & refund policy

RETURN & REFUND POLICY

Eligible Return/Replacement Situations A return or replacement may be considered if the wrong product was delivered, the product was received damaged, packaging was significantly damaged before receipt, a verified manufacturing/packaging defect is identified, or a product is missing. All claims are subject to verification. Non-Returnable SituationsReturns may generally not be accepted for change of mind, personal preference, taste/flavour preference, failure to achieve expected personal results, opened/used products, broken/tampered seals, damage after delivery, improper storage, or products purchased from unauthorized sellers. Damaged Product / Unboxing Video If a package appears damaged or tampered with at delivery, customers are advised to record an unboxing video and contact support promptly. For damaged, incorrect or missing-product claims, an unboxing video may be requested showing the unopened package, shipping label, outer packaging, product packaging, product condition and contents. Refund Processing If a refund is approved, it will generally be processed after verification and, where applicable, receipt and inspection of the returned product. Refunds may be issued through the original payment method or another appropriate method depending on the transaction and payment-provider procedures. Applicable shipping or processing charges may be non-refundable unless the issue is attributable to Dear Muscles or otherwise required by applicable law.