Help

Questions, answered

Orders, delivery, payment and our products. Can’t find it? WhatsApp us, a real person replies.

Orders & delivery

When will my order ship?

Orders are packed within 1 to 2 working days of being placed. Orders placed on Sundays or holidays are packed the next working day.

How do I track my order?

After dispatch we send your AWB number by SMS, WhatsApp or email. Type it on Track order to see where your parcel is.

Can I cancel my order?

You can cancel any time before your order is packed: message us on WhatsApp or by email with your order number. Prepaid orders are refunded in full.

What if my address is wrong or nobody is home?

Please check your address and phone number before you order. If a parcel comes back because the address was wrong or nobody could receive it, we can ship it again with a new shipping charge.

Payment & COD

Is cash on delivery available?

Yes, as Partial COD: you pay a small part online when you order and the rest in cash at delivery. How Partial COD works.

Which ways can I pay?

UPI, debit and credit cards, wallets, and Partial COD.

Returns & damaged parcels

My order arrived damaged or wrong. What now?

Please record a short video while you open the parcel. If something is wrong, send the video and your order number on WhatsApp or by email.

Can I return a product I don’t like?

Opened or used products can’t be returned, for hygiene and safety. Products damaged after delivery are not covered.

When do I get my refund?

Approved refunds go back to the original payment method within 5 to 7 working days.

Authenticity

How do I know my tub is genuine?

Buy only from this website or an authorised seller, check the seal, and read the batch number, manufacturing date and expiry on the label. Not sure? Check it with us.

How to use

How much should I take?

Follow the serving on the label of your product. Each product page also shows the serving and how to mix it.

When should I take it?

Protein after training or between meals, a gainer with or between meals, a pre-workout 20 to 30 minutes before training.

Water or milk?

Both work. Water keeps it lighter, milk makes it creamier and adds calories.

How do I store it?

Keep the tub closed, in a cool dry place, out of direct sun. Use the scoop inside, dry.

Why Dear Muscles

What is Dear Muscles?

Whey, gainers, pre-workouts and creatine with clear labels: lab tested, FSSAI approved, ISO 9001:2015 certified and formulated by scientists.

Which product is right for me?

Pick by goal: whey or isolate for muscle, a gainer for weight, a pre-workout for energy, creatine for strength. Or ask us on WhatsApp.

Protein

What is whey protein?

Protein from milk that your body takes up quickly, an easy way to reach your daily protein.

Whey or isolate?

Isolate is filtered further: more protein a scoop, less fat and lactose. Whey is the everyday pick.

Gainer

What is a mass gainer?

Calories, carbs and protein in one shake, for when meals alone aren’t enough to gain weight.

Pre-workout

When do I take a pre-workout?

About 20 to 30 minutes before training, one serving.

Can I take more than one scoop?

No. Stay at the serving on the label, and avoid it late in the evening.

Still stuck? Ask us on WhatsApp. A real person replies.